岗位职责
Key Responsibilities Lead and develop the European after-sales technical support team. Allocate resources and prioritize technical escalations. Identify training needs and develop technical competencies. Promote a proactive, customer-focused and solution-oriented culture. Act as the technical escalation point for European OEMs, distributors, dealers and service partners. · Lead and coordinate technical support activities for European Vehicles. · Manage complex technical cases and escalations, ensuring timely and effective resolution. · Provide technical guidance on product operation, diagnostics, troubleshooting, repair and maintenance. · Coordinate technical investigations for recurring product failures and field issues. · Ensure appropriate technical support documentation, service instructions and troubleshooting guidelines are available. · Support the development and implementation of technical service procedures. · Monitor and analyze technical issues reported on Monthly and Quarterly basis. · Track the effectiveness of implemented technical solutions. · Coordinate technical knowledge sharing across European markets.
职位要求
Required Qualifications Bachelor's or Master's degree in Automotive Engineering, Mechanical Engineering, Electrical Engineering, Mechatronics, Meister Technician or a related technical discipline. Minimum 8–10 years of automotive industry experience. At least 3–5 years in technical service, after-sales engineering, field service or technical support management. Proven experience supporting automotive OEMs, distributors, dealers or service networks. Strong experience in technical troubleshooting, field issue management and root cause analysis. Experience coordinating technical issues with international engineering and manufacturing teams. Previous experience managing customer technical escalations and team members. Knowledge of EV automotive systems, components and vehicle technologies relevant to the company's products. Fluency in English, another European Language or Chinese is a plus.
