岗位职责
• Define and continuously evolve retail operating standards, playbooks and best practices across the end-to-end customer journey. • Establish the governance, audit and compliance frameworks required to ensure consistent execution across all retail locations. • Own the retail performance management framework, including KPIs, scorecards, reporting and business review cadences. • Identify performance gaps and lead initiatives that improve conversion, productivity, customer experience and operational efficiency. • Build and execute the retail capability strategy, including onboarding, certification, leadership development and continuous learning programmes. • Lead retail readiness and adoption for new products, services, systems, customer journeys and business initiatives. • Act as the voice of the retail, translating frontline insights into operational improvements and strategic recommendations. • Partner with market leaders and cross-functional teams to drive a culture of accountability, continuous improvement and execution excellence.
职位要求
• Proven experience leading retail excellence, sales excellence, operations or capability functions within automotive, retail or other customer-facing multi-site businesses. • Strong track record of designing and scaling operational standards, performance frameworks and capability programmes across multiple locations or markets. • Deep understanding of retail operations, customer experience, performance management and organisational capability development. • Highly analytical with the ability to translate data and insights into practical actions that improve business performance. • Exceptional stakeholder management and influencing skills, with the ability to drive alignment across diverse teams and senior leaders. • Experienced in leading change, embedding new ways of working and delivering results in fast-paced, high-growth environments. • Strong programme management capabilities with a bias for action and execution. • Customer-obsessed, commercially minded and passionate about building high-performing teams and cultures.
