岗位职责
【Responsibilities】
- Define and continuously evolve the retail capability and training strategy across direct, agency and partner-operated channels.
- Design capability frameworks, role expectations, learning pathways and certification programmes for customer-facing and retail leadership roles.
- Establish and lead the European Retail Academy, ensuring consistent onboarding, training and development across markets.
- Develop training strategies to support new vehicle launches, systems deployments, customer journey changes and major business initiatives.
- Own the European approach to sales, product and customer experience training, ensuring frontline teams can confidently translate Xiaomi's brand, products, technology and ecosystem capabilities into compelling customer value.
- Build and maintain certification, recertification and compliance training programmes that reinforce operational standards and customer experience expectations.
- Define training content requirements and learning priorities, ensuring programmes are commercially relevant, engaging and scalable across markets.
- Personally deliver key classroom, virtual and practical training programmes, particularly during new-market launches and the initial network development phase.
- Build effective Train-the-Trainer approaches and support the development of market and regional trainers as the European network expands.
- Partner with Retail Design, Customer Journey, Sales Operations, Commercial Operations, Product and Digital teams to ensure capability programmes reflect evolving business needs.
- Identify capability gaps through performance data, customer insights, frontline feedback and field observations, then develop targeted interventions to improve performance, productivity and customer engagement.
- Measure training effectiveness through capability assessments, certification results, frontline performance, customer experience and relevant commercial outcomes.
- Build and manage a future network of trainers, learning content specialists, external partners and other capability resources required to support European growth.
职位要求
【What We're Looking For】
- Significant experience leading automotive sales, product or retail training, or learning and development, ideally within an OEM, importer, dealer group or automotive consultancy.
- A strong track record of designing and scaling training strategies, onboarding programmes, sales training, product launch training and certification models across retail or dealer networks.
- A deep understanding of automotive retail, customer-facing sales environments and the role training plays in driving customer experience and commercial performance.
- Strong product training capabilities, with the ability to understand vehicle technologies and translate them into relevant customer benefits rather than purely technical information.
- Excellent facilitation, coaching and communication skills, with the credibility and confidence to personally deliver training to frontline teams and leadership audiences.
- Previous experience in frontline automotive sales and/or automotive consultancy is highly desirable.
- Strong programme management and stakeholder management skills, with the ability to align diverse teams around common standards and objectives.
- Confidence in using modern digital learning platforms, presentation tools and training technologies. Familiarity with creative or design tools is desirable.
- Strong analytical skills, with the ability to link capability interventions to measurable customer, commercial and operational outcomes.
- Excellent professional English is required. German is highly desirable, and additional European languages are an advantage.
- Motorsport, advanced driving or track experience is desirable. A valid FIA/DMSB circuit competition licence or a recognised performance-driving instructor qualification would be an advantage.
- Willingness to travel regularly across European markets.
