Xiaomi Advisor

【Your role】 As a Xiaomi Advisor, you own customer relationships from the first lead through vehicle handover. You understand what matters to each customer, bring Xiaomi´s vehicles and technology to life, and turn interest into sales through personalized advise and confident selling. You take responsibility for guiding each customer through purchase and delivery, creating an exceptional experience at every touchpoint. Working closely with Service Advisors, you ensure a smooth start to ownership, with the Service team taking responsibility for ongoing aftersales support. 【Your Responsibilities】

1. Create an exceptional customer experience - make every interaction seamless, intuitive and engaging, taking ownership of questions and issues rather than passing the customer between teams.
2. Own the customer relationship - take ownership of assigned customers from initial engagement through test drive, purchase and vehicle handover, providing proactive and personalized support throughout.
3. Deliver sales results - understand customer needs, confidently recommend the right solution and convert opportunities into orders across vehicle, finance, leasing and trade-in propositions.
4. Bring the product to life - become an expert in Xiaomi Auto, our technology and ecosystem, delivering engaging product demonstrations and test drives tailored to the customer.
5. Operate as one team - work flexibly across the store, support colleagues and Service, maintain high retail standards and contribute ideas that improve how we serve customers.

【What you bring】

1. Curiosity about technology and the Xiaomi ecosystem, with the ability to learn quickly and explain its benefits in ways that matter to customers.
2. Enthusiasm for engaging with customers, taking ownership and helping build Xiaomi’s first direct retail team in Germany.
3. The ability to listen, understand customer needs, explain technical and commercial information clearly, handle objections and confidently ask for the sale.
4. Personal accountability for sales conversion, with proactive follow-up, effective use of CRM and accurate, responsible handling of customer information.
5. Business-fluent German and a working command of English for communication with international teams.
6. A valid driving license (Class B).
7. Availability for location opening hours, including evenings and Saturdays, within a 40-hour working week.
8. Career changers with relevant achievements and the ability and willingness to learn are explicitly welcome. 【Why join us】
9. Impact. Contribute to bringing Xiaomi's electric vehicles to Europe and shaping the customer experience at our Munich flagship from the start.
10. Innovation. Work with a driven team that takes ownership of preparing for a successful European market launch in 2027. Contribute ideas and turn them into practical improvements for customers.
11. Growth. Build your career as we grow from a launch preparation team into an established market operation. Expansion can open opportunities for broader responsibilities and progression, based on performance, readiness and business needs.