Store Manager

【Your role】 From recruiting your team and preparing for opening to growing the business, you take ownership of commercial performance, customer experience and store operations. You combine a strong commercial mindset with hands-on leadership, coaching advisors, supporting sales and proactively acting on local market opportunities. Working closely with the Service Manager and European headquarters, you build a high performing team, challenge and improve ways of working, and play a major role in shaping how our customers perceive our brand in Germany. 【Your responsibilities】

1. Lead & develop the team - recruit, onboard, coach and build a high-performing sales team with clear expectations and strong accountability.
2. Own commercial performance - deliver sales objectives, actively manage the funnel and ensure the team maximizes every customer opportunity.
3. Deliver exceptional customer experience - create a customer-first culture and ensure consistently high standards across test drive, purchase and delivery.
4. Run the store – ensure effective day-to-day operations, staffing, vehicle readiness, store standards and coordination across sales, delivery and service.
5. Drive local business development - understand the local market and develop activities that generate traffic, leads and sales.
6. Continuously improve - identify barriers to performance, test improvements and provide structured feedback to the Germany and European teams.

【What you bring】

1. Proven experience leading customer-facing teams is essential. Team Lead experience is welcome, with demonstrated results in developing people and improving sales performance.
2. Practical experience in recruitment, coaching, performance management and staff scheduling, with a willingness to support Advisors on the floor.
3. Strong knowledge of the local market, including customer needs, competitors and opportunities to develop the business.
4. An in-depth understanding of retail sales and operations, together with the ability to understand Xiaomi vehicles, their features and customer benefits, and use this knowledge to coach advisors.
5. The ability to interpret sales pipelines, cancellations, delivery performance and customer feedback, and turn findings into actions.
6. Good judgement in customer escalations, competing priorities and collaboration with service, regional leadership and European headquarters.
7. The ability to explain process and system problems clearly, propose practical improvements and assess their impact.
8. Business-fluent German and fluent English are required for communication with customers and international colleagues.
9. A valid driving licence (Class B).
10. Availability for location opening hours, including evenings and Saturdays, within a 40-hour working week.
11. Career changers from other sectors with relevant leadership achievements and the ability and willingness to learn are explicitly welcome. 【Why join us】
12. Impact. Contribute to bringing Xiaomi's electric vehicles to Europe and shaping the customer experience at our Munich flagship from the start.
13. Innovation. Work with a driven team that takes ownership of preparing for a successful European market launch in 2027. Contribute ideas and turn them into practical improvements for customers.
14. Growth. Build your career as we grow from a launch preparation team into an established market operation. Expansion can open opportunities for broader responsibilities and progression, based on performance, readiness and business needs.