岗位职责
【Key Responsibilities】
- Deliver engaging and effective product, sales, customer experience and retail-process training to Xiaomi frontline teams and partner networks.
- Act as the primary Retail Capability training contact for Germany, ensuring European learning programmes are effectively deployed and understood in the local market.
- Deliver classroom, virtual, in-store and practical vehicle training using the appropriate format for each learning requirement.
- Support new vehicle launches, store openings, system deployments and major commercial or customer-experience initiatives.
- Develop deep expertise in Xiaomi vehicles, technologies, ecosystem, competitors and customer propositions, and translate this knowledge into compelling frontline learning.
- Deliver practical sales training and coaching covering customer engagement, needs discovery, product presentation, vehicle and ecosystem demonstration, test drives, objection handling, configuration, decision support and closing.
- Support frontline onboarding, assessments and certification, ensuring required competence levels are achieved ahead of operational deployment.
- Provide targeted coaching and refresher interventions where capability or performance gaps are identified.
- Gather structured feedback from trainees, stores, partners and field observations, and provide actionable insights to the European Retail Capability team.
- Support the localisation of European learning programmes where market requirements differ, while maintaining European consistency.
- Support training activities in other European markets where required, particularly during launches or periods of increased capability demand.
- Participate in Train-the-Trainer programmes and support future trainers as the European network expands.
- Maintain accurate training participation, assessment, certification and effectiveness records, and contribute to European reporting.
- Work closely with Retail Experience & Standards, Partner Operations, Sales Operations and Product teams to ensure training remains connected to operational reality.
职位要求
【What We're Looking For】
- Strong experience delivering automotive sales, product or customer-experience training, ideally within an OEM, importer or dealer-network environment.
- Previous frontline automotive sales experience is highly desirable, and the ability to build credibility quickly with Sales Advisors and retail teams is essential.
- Strong knowledge of and genuine enthusiasm for cars, automotive technology and the European automotive market.
- Excellent facilitation, communication, presentation and coaching skills across classroom, virtual and practical learning environments.
- Strong understanding of automotive sales processes and the ability to connect product knowledge with customer needs and commercial outcomes.
- Ability to explain complex vehicle technologies in clear, simple and commercially relevant customer language.
- Comfortable using digital learning platforms, presentation tools and modern training technologies.
- Excellent professional German and English are mandatory. Other European languages are desirable.
- Strong stakeholder-management skills and confidence working with European HQ, market teams and external retail partners.
- Willingness to travel extensively throughout Germany and regularly across Europe when required.
