岗位职责

Responsibilities:

Own the European business systems and digital product roadmap across customer, partner and operational journeys.
Partner with functional teams to understand business requirements and translate them into structured product requirements, user stories and delivery priorities.
Act as the primary interface between European business teams and Global Product, Technology and Engineering teams.
Lead the design, implementation and continuous improvement of customer-facing and internal systems, including CRM, lead management, test drive booking, customer communications, ordering and partner platforms.
Establish governance frameworks for business requirements, prioritisation, release management and deployment readiness.
Ensure solutions are designed with scalability, usability, operational efficiency and customer experience at the forefront.
Lead user acceptance testing (UAT), deployment planning and business readiness activities for new system releases.
Monitor system performance, user adoption and business impact, identifying opportunities for optimisation and automation.

职位要求

Requirements：

Proven experience leading digital product, business systems, CRM or technology transformation initiatives within automotive, retail, e-commerce or other customer-centric industries.
Strong track record of translating complex business requirements into successful technology solutions.
Deep understanding of customer journeys, operational processes and system architecture.
Experience working closely with product, engineering and technology teams in agile delivery environments.
Strong programme and stakeholder management capabilities with the ability to influence across business and technical teams.
Highly analytical with a structured approach to problem-solving and prioritisation.
Comfortable operating in fast-paced, high-growth environments with evolving priorities and ambiguity.
Customer-focused, commercially minded and passionate about leveraging technology to drive business performance and customer experience