岗位职责
- Build and manage the European roadmap for order-to-delivery systems, tools, workflows and partner integrations. - Lead cross-functional programs across order management, vehicle allocation, registration, logistics, finance, leasing, payments, documentation, fleet and delivery readiness. - Translate business and operational requirements into clear process flows, business requirements, user stories and system improvement initiatives. - Work with IT, Product, Engineering, Data and Operations teams to design, test, launch and improve scalable systems, APIs, automated workflows and reporting capabilities. - Coordinate integrations with banks, leasing companies, registration providers, logistics partners, delivery centers, agency partners, dealers and other external service providers. - Identify system gaps, manual workarounds, data issues and process bottlenecks across the order-to-delivery journey and drive improvement plans. - Support rollout, change management, user adoption, testing, training and post-launch stabilization across European markets. - Define system-related KPIs and success metrics, including data quality, integration reliability, automation level, delivery readiness and manual work reduction. - Facilitate workshops, working groups, steering updates and decision forums across business, technical and partner teams.
职位要求
- Experience in program management, product operations, business systems, digital transformation, delivery operations or a similar cross-functional role. - Experience in automotive, EV, mobility, leasing, banking, logistics, retail or another complex operational environment. - Strong understanding of order-to-delivery, order-to-cash, fulfillment, vehicle delivery or customer delivery processes. - Experience working with CRM, OMS, ERP, billing, leasing, logistics, registration, fleet or partner integration platforms. - Good understanding of APIs, data flows, system integrations, workflow automation and business process design. - Ability to translate complex business needs into structured requirements, process maps, user stories and implementation plans. - Strong analytical skills and ability to use data to identify issues, prioritize improvements and measure business impact. - Excellent stakeholder management and communication skills across business, technical, HQ, local market and external partner teams. - Fluent English; additional European languages are an advantage
