岗位职责
- Provide an excellent customer experience: Welcome customers warmly and friendly, understand their needs, and offer personalized solutions to exceed their expectations.
- Product expert: Have an in-depth understanding of the hardware and software knowledge of all Xiaomi products as well as service knowledge, and be able to clearly and concisely explain their functions and advantages to customers. You should be the person that the store team turns to for product learning and assistance.
- Sales and service: Actively listen to customers' needs, recommend suitable products and services, and achieve the store's sales targets. Meanwhile, be capable of handling customer inquiries and providing technical support.
- Teamwork: Collaborate closely with team members to jointly create a positive and upbeat working atmosphere and provide customers with a seamless service experience.
- Assist in store management: Assist the store manager in managing the daily operations of the store, such as sales analysis, display arrangement, customer service, inventory management, and the formulation and implementation of activities.
- Keep learning: Actively participate in the training organized by the company, and continuously acquire new product knowledge, sales techniques, and service concepts to stay ahead of the competition.
职位要求
- Strong willingness to engage in retail, strong learning ability, good spirit of cooperation and ownership
- First-line retail experience is preferred, understanding Xiaomi New Retail is preferred
- More than one year of store sales experience in the mobile phone industry or consumer electronics industry is better
- College or Bachelor degree or above
