岗位职责

Job Responsibilities

Be responsible for the daily operations of Hong Kong local E-commerce door-to-door delivery business, manage couriers to accurately complete delivery tasks, and ensure that express parcels are delivered on time and in full quantity.
Optimize delivery resources, coordinate operations specialists and couriers within the region to complete door-to-door delivery tasks, and reduce the overall delivery cost.
Handle customer experience issues and complaints, adjust operational strategies in a targeted manner, and enhance the delivery experience.
Regularly output operational data analysis reports and provide optimization suggestions for the door-to-door delivery business.
The location of this position is not limited to a single region and may be adjusted based on business needs. 崗位職責
負責電商業務香港本地送貨上門業務日常運營，管理香港各區域配送員、運營專員精准完成派送任務，確保快遞包裹按時按量完成投遞；
優化配送資源，協調區域內運營專員、配送員完成上門配送任務，降低整體派送成本；
處理消費者體驗與投訴，有針對性調整運營策略，提升派送體驗；
定期輸出運營數據分析報告，為送貨上門業務提供優化建議；
本職位崗位地點不限定於單一區域，可能因業務需要而進行調整。

职位要求

Job Requirements

F.7 or Tertiary level educational qualification preferably;
3 years or more of experience in labor and human resource management in takeaway platforms, instant delivery, logistics, express delivery, etc. is preferred.
Flexible thinking, proficient in activity planning and resource integration, and equipped with cross-departmental communication and execution capabilities.
Excellent cross-team collaboration and complex project management capabilities, strong sense of responsibility, and good data analysis skills. 任職要求
中七及以上學歷，3 年及以上外賣平台、即時配送、物流、快遞等勞務、人力管理經驗者優先；
思維靈活，擅長活動策劃與資源整合，具備跨部門溝通及執行力；
優秀的跨團隊協作、複雜項目管理能力，有較強的責任心，較好的數據分析能力。加分项无