岗位职责
- Support the development and optimization of customer service products and operations across international markets.
- Analyze operational data, customer feedback and business insights to identify issues and improvement opportunities.
- Work closely with Product, Technology and Operations teams to translate business needs into solutions and drive implementation.
- Monitor key customer service and operational metrics, and support initiatives to improve service quality and operational efficiency.
- Participate in projects related to customer service automation, AI and process optimization.
- Conduct market research, competitor analysis and user experience research to support business decisions.
- Support cross-functional projects and collaborate with stakeholders across different markets.
- Global Exposure: Work on customer service products and operations across international markets.
- Fast Growth: Gain hands-on experience in product and business operations projects from end to end.
- AI & Technology: Explore the application of AI, automation and emerging technologies in customer service.
- Cross-functional Experience: Collaborate with Product, Technology and Operations teams and develop a broad understanding of Internet businesses.
- Data-driven Environment: Use data and customer insights to identify problems and drive real business improvements.
- Graduate-friendly: We value learning agility, analytical thinking and potential over years of experience.
职位要求
- Bachelor’s or Master’s degree; majors in Business, Economics, Management, Data Analytics, Computer Science, Engineering, or related fields are preferred.
- Open to fresh graduates and candidates with 0–2 years of experience.
- Strong interest in Internet products, customer experience and business operations.
- Strong analytical, problem-solving and learning capabilities.
- Good data sensitivity and proficiency in Google Sheets; SQL or data analysis experience is a plus.
- Strong communication, ownership and cross-functional collaboration skills.
- Comfortable working in a fast-paced and international environment.
- Fluent English communication skills; additional languages are a plus.
- Familiarity with AI/NLP concepts and trends in conversational AI; experience with LLM-based products, chatbot design, or intelligent customer service solutions is a plus.
