岗位职责
Leverage company protocols and appropriate tools to assist the local business team, delivering frontline business support to our global accommodation partners. Stay abreast of corporate strategy shifts and continuously update business knowledge. Address partner needs related to Trip.com system operations via phone, email, or online chat, directly engaging with customers when necessary. Advocate for Trip.com's hotel management system to partner hotels. Collaborate with other departments to enhance overall satisfaction among partners. Undertake ad-hoc tasks as assigned by management. Manage business inquiries from Trip.com's global accommodation partners, showcasing strong logical reasoning, business English proficiency, exceptional service orientation, and teamwork capabilities. Utilize Excel and other office software to organize data, and swiftly adapt to new tools and systems. Support internal quality assurance efforts and streamline team processes.
职位要求
Diploma or higher, with proficiency in English for daily communication. Strong service orientation, professional dedication, learning agility, positive attitude, and resilience under pressure. Excellent teamwork skills and adaptability to shift work. Prior experience in starred hotels, airline ticketing, or call centers is preferred.
