岗位职责
We are looking for an Executive & Escalation Specialist, who will be the highest point of escalation for Trip.com customers and partners. You will handle customer issues from social media, PR, or legal teams and will work with the team to continuously improve the customer experience. You will be responsible for providing world-class service to improve elite customer retention and regain their confidence in Trip.com. The ideal candidate should possess strong product knowledge and communication skills. You need to have a sense of urgency and situational management with self-empowerment. You need to manage difficult and complex situations that need strong guidance and resolution.
职位要求
Full-Time Bachelor Degree or higher Highly proficient in both verbal and written English, with professional-level proficiency preferred Excellent communication and interpersonal problem resolution skills Demonstrate a high level of ownership and have a passion for helping and supporting others Flexible and forward-thinking attitude, with a diligent and results-oriented approach to work Able to work under tight deadlines and pressure, both independently and with others Previous experience in customer success/escalation role, OTA experience preferred
