岗位职责
- Tabulate service operation report, objectively & truthfully present operation results. - Revise Customer Support Center desired objectives, establish corresponding data indices and models to monitor thereof. - Maintain and analyze key data indices, and provide suggestions and proposals on Customer Support Center operation and project development. - Make continuous efforts on operations of the department, find problems, or provide prediction and early warning based on deep statistical analyses. - Provide support on design and creation of reports of various types. - Propose better solutions on each team’s effective analysis and reports. - Read automation projects to reduce workload related to reports and data consolidation. - Develop new tools when necessary.
职位要求
- Full-time bachelor's degree or above - Good written and spoken English; fluent in communication; overseas experience is preferred. - Proficient SQL and Python skills are a must. - Must be curious, proactive, practical, and solution-oriented with a “Get it done!” attitude. - Must be data savvy and love crunching numbers and working in an international and multicultural company, analyzing billions of actions from millions of travelers choosing from thousands of hotels. - Able and willing to share your opinion and propose ideas to improve operations based on data and have an impact on the customer experience - Attentive to detail and committed to data integrity - Experience with dashboard / visualization software - Experience on major capital projects for either an owner or contractor ideally in a project management or project control role - Modeling capability using Excel; experience managing large datasets with databases - Experience in service delivery, project management and change management - Ability to operate well within an international team environment
