岗位职责
- Assist customers with their inquiries and concerns in (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian) via phone, chat, or email;
- Communicate effectively with customers, showing empathy and patience;
- Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;
- Advocate the Trip.com culture both internally and externally;
- Assist with ad hoc projects assigned by Team Leads / Supervisors.
职位要求
- Proficiency in both verbal and written (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian);
- Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone's day;
- Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;
- Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);
- Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.
