岗位职责
Core Responsibilities Maintain and optimize the department’s quality management system and service quality standards, continuously enhancing customer satisfaction. Lead and implement quality improvement initiatives to identify and resolve issues across service, product, procedure, and supply chain domains from the customer’s perspective. Analyze quality-related data and feedback from various channels to uncover pain points and improvement opportunities. Communicate findings and recommendations effectively with internal and external stakeholders to drive ongoing enhancements. Complete other tasks assigned by the line manager. Key Qualifications and Experience - Educational Background : Recognized bachelor's degree or higher. - Work Experience : Over 2 years of experience in call center or customer service management. Experience in BPO Management. - Professional Skills : Familiarity with quality management standards; strong data mining and analysis abilities, such as SQL. - Soft Skills : Excellent communication, execution, and cross-team collaboration skills; strong problem-solving and logical thinking abilities. - Language Skills : Proficiency in written and spoken English. - Preferred Qualifications : Project management experience is a plus.
职位要求
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