岗位职责
- Handle the conjunction of service procedure before the new products launch;
- Conduct front-line service team service process & procedure, service rules formulation and release;
- Optimize or iterate over existing service processes and rules through data analysis and process implementation monitoring;
- Collect feedback from the service team to help respond to related questions and improve common process problems;
- Cross-function communication and promotion, completion of process design/debug and release, forming a closed loop mechanism.
职位要求
- Bachelor degree or above
- Proficient in English listening, speaking, reading and writing, English can be used as the daily working language
- Proficient in various Office software, including but not limited to Office, Visio, etc;
- Excellent adaptability, good ability to work under pressure, good teamwork and communication skills;
- Have a strong logical thinking ability, and the ability to summarize, quick problem-solving, data analysis, etc;
- PMP certification or lean 6 sigma certification is preferred;
- Service industry process management experience is preferred;
- Work experience in OTA industry or foreign company is preferred.
