岗位职责
- Assist customers with their inquiries and concerns in English via phone, chat, or email; - Communicate effectively with customers, showing empathy and patience; - Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required; - Advocate the Trip.com culture both internally and externally; - Assist with ad hoc projects assigned by Team Leads / Supervisors.
职位要求
- Proficiency in both verbal and written English; - Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone’s day; - Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays; - Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.); - Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.
