岗位职责
- Build & optimize standardized, replicable overseas user service SOP and system.
- Collect overseas user feedback via foreign languages, coordinate teams to resolve issues.
- Mine user pain points & localization needs, support product optimization & regional adaptation.
- Iterate service processes & knowledge base to improve team efficiency & professionalism.
职位要求
- Bachelor’s degree or above, 2027 graduate. Fluent English for work scenarios. Master any one of the following languages: Japanese, Arabic, Spanish, Turkish, Indonesian, Thai.
- nterested in overseas user service and cross-border business with basic internet product cognition. Relevant practical experience is preferred.
- Possess logical thinking, user demand sorting ability, fluent communication skills and basic cross-cultural awareness.
- Rigorous, responsible and result-driven. Good at execution, teamwork and pressure resistance, able to respond to user feedback timely.
- Priority will be given to those proficient in using AI agent capabilities.
