岗位职责
● Drive merchant excellence across high-potential commercial districts in HCMC and key tourist cities in the South of Vietnam ● Develop and maintain country-level business plans, including market assessments, ecosystem mapping, commercial models, and TPV/GMV growth projections ● Lead and coordinate cross-functional teams (Marketing, Operations, Product) to manage strategic partnerships in the South of Vietnam, execute initiatives, and continuously improve merchant performance ● Collaborate closely with the Marketing team to design and execute high-impact campaigns, ensuring strong performance and continuous innovation in partner solutions ● Conduct regular field visits to key commercial districts and tourist corridors to assess on-ground execution, identify gaps, and ensure high standards of POSM visibility and merchant readiness ● Analyze transaction trends, merchant performance, and customer behavior to generate insights and recommend strategies to improve penetration, activation, and retention ● Assist in resolving operational issues, managing escalations, and maintaining stable transaction performance and partner satisfaction
职位要求
● 5–7+ years of experience in business development, partnership management, payment acceptance, merchant management, key account management, merchant acquiring, or field sales within payments, fintech, banking, or card schemes ● Strong understanding of the payments ecosystem, including acquiring business, QR payments, cross-border payments, e-wallets, and card schemes, with practical experience in merchant onboarding and activation ● Proven track record of managing and growing merchant portfolios, improving merchant performance (e.g., activation, retention, TPV), and driving on-ground execution excellence ● Ability to identify performance gaps at the merchant level and implement targeted actions to improve conversion, usage, and overall productivity ● Strong communication and stakeholder management skills, with the ability to coordinate across internal teams (sales, marketing, operations) and external partners to deliver results ● Fluent in English and Vietnamese (spoken and written). Mandarin would be a plus ● Data-driven mindset with the ability to analyze market trends, business performance, merchant-level performance, transaction trends, and customer behavior to support decision-making ● Self-motivated, hands-on, and comfortable operating in a fast-paced and evolving environment ● Willingness to travel as required to support partner and merchant relationships effectively.
