岗位职责
- Manage end-to-end chargeback operations across the full dispute lifecycle — including information exchange and fund settlement between card schemes and acquirers, as well as between acquirers and merchants. Proactively monitor chargeback risk, identify issues in a timely manner, and drive resolution to ensure safe, compliant dispute handling and a superior customer experience.
- Design and roll out dispute operation frameworks and service workflows for new business lines, driving their implementation to build a standardized, scalable dispute service system.
- Apply in-depth knowledge of international card scheme rules (Visa, Mastercard, etc.) to handle complex dispute cases, continuously optimize operational mechanisms, and upgrade the overall dispute service capability.
- Develop deep insight into the needs of both internal stakeholders and external customers; plan and design competitive chargeback-related value-added service products to support front-line business growth and drive customer success.
职位要求
- 7+ years of experience in the banking or payments industry, with solid working knowledge of international card scheme rules and merchant dispute management within acquiring business.
- Strong risk-control mindset and customer-service orientation; prior experience in project management and business process optimization is a strong plus.
- Fast learner with the ability to thrive in a fast-paced, rapidly evolving environment; excellent teamwork and cross-functional communication skills.
- Strong execution capability and the ability to perform under pressure.
- Fluent in both Mandarin and English (verbal and written), as the role requires close collaboration with English-speaking counterparts and stakeholders.
