岗位职责
About the Role We are looking for a Senior User Researcher to uncover user needs, market shifts, competitive landscapes, and emerging business opportunities across global regions. You will lead end-to-end research, translate complex findings into clear business implications, and partner with product, business, and design teams to support decision-making. The ideal candidate is a strong researcher with business acumen, strategic thinking, and hands-on experience using AI tools to improve research quality and insight delivery. Responsibilities Lead end-to-end research projects, including scoping, planning, execution, analysis, synthesis, reporting, and stakeholder communication Conduct user research, industry scanning, competitor analysis, desktop research, expert interviews, and other exploratory methods to identify user needs, market shifts, and business opportunities Define, track, and analyse user experience metrics across web, app, and AI-enabled applications, combining behavioural data, user feedback, and research findings to monitor experience quality and identify opportunities for product improvement Synthesize qualitative and quantitative data into clear insights, user needs, opportunity areas, design principles, product implications, and actionable recommendations Produce concise, decision-ready research reports and insight narratives for senior stakeholders and cross-functional teams Apply AI tools across the research workflow to improve planning, analysis, synthesis, visualisation, reporting, and insight management Prototype or create lightweight AI-enabled workflows, tools, agents, or applications that enhance research efficiency, quality, and knowledge sharing Manage external research vendors and ensure high-quality, timely, and cost-effective delivery
职位要求
At least 3 years of relevant experience in user research, market research, business analytics, or related fields Strong experience leading end-to-end research independently across qualitative and quantitative methods Strong analytical thinking, systems thinking, and ability to frame ambiguous business or product problems Hands-on experience using AI tools to support research Able to manage uncertainty, ambiguity, and multiple priorities in a fast-paced environment Experience working with B2B products is preferred Bilingual proficiency in English and Mandarin is preferred
