岗位职责
ꔷ 设计可扩展的治理政策与衡量体系：基于区域法规与业务场景，构建覆盖正品保障、准时达承诺、商品质量管理、商家行为准则等核心领域的治理政策框架，并配套科学的指标体系，支撑策略迭代与效果评估。 Develop a cohesive governance policy framework—spanning authenticity guarantees, on-time delivery commitments, product quality standards, and seller conduct guidelines which grounded in regional regulatory requirements and business contexts. Establish scientific measurement framework to evaluate policy effectiveness. ꔷ 推动区域-本地政策对齐与高效落地：主导与各国本地团队的常态化对齐机制，制定差异化实施细则，在确保合规的前提下，实现治理规则在本地市场的高效、一致执行。 Drive Regional-to-Local Policy Alignment and Effective Execution—Lead a structured, ongoing collaboration mechanism with local teams across markets to develop market-specific implementation guidelines. Ensure governance policies are executed efficiently, consistently while fully complying with local regulations. ꔷ 端到端管理核心治理运营流程：全面负责风险审核、违规处置、商家申诉、赔偿发放等关键环节，持续优化流程效率，保障高准确率、高时效性及卓越的用户体验。 End-to-End Ownership of Core Governance Operations—Take full accountability for critical workflows,including risk-based listing reviews, violation enforcement, seller appeals, and compensation disbursement...continuously optimizing operational efficiency to ensure high accuracy, rapid turnaround and an exceptional user experience. ꔷ 建立反馈闭环机制，驱动策略与产品迭代：密切关注本地买家/卖家反馈及监管动态，快速识别高优风险事件，制定应对方案。持续将一线洞察反哺产品与策略团队，推动政策与平台能力持续迭代。 Establish a Closed-Loop Feedback Mechanism to Drive Policy and Product Iteration—Closely monitor buyer/seller feedback and regulatory developments in local markets. Rapidly identify high-priority risk events, formulate effective response plans. Systematically channel frontline insights to product and policy teams to drive agile,continuous iteration of governance rules and platform capabilities. ꔷ 领导跨国治理运营团队：直接管理分布于多个国家的治理运营团队，清晰设定目标、系统赋能成长、优化协同机制，打造一支高绩效、高凝聚力、可持续发展的全球化团队。 Directly lead a globally distributed governance operations team—clearly define goals, systematically empower growth, and strengthen collaboration mechanisms—to build a high performing, cohesive,and sustainable global team.
职位要求
ꔷ 6年以上电商平台运营经验，具备国际电商平台（尤其是东南亚市场）的治理、合规或信任与安全相关背景者优先； 6+ years of e-commerce operations experience, Experience in governance or Trust & Safety at SEA-focused platforms is a strong plus. ꔷ 出色的解决方案设计能力：能从复杂业务场景中识别根因，设计系统性、可落地的治理方案，并通过强项目管理能力确保执行闭环。 Strong solution design skills—Able to diagnose core issues in complexity, design systemic governance solutions, and execute them effectively. ꔷ 卓越的跨文化沟通与影响力：善于在多元文化、无直接汇报关系的环境中快速建立信任、化解分歧，并高效推动跨团队共识与落地； Exceptional cross-cultural communication and influence—Able to quickly build trust and bridge differences in multicultural environments,driving cross-team alignment and ensuring effective execution even without direct authority. ꔷ 成熟的跨国团队管理能力：有带领多国成员的实际经验，擅长目标设定、人才赋能与团队文化建设，持续打造高绩效、高凝聚力的全球化团队； Proven global team leadership—Has hands-on experience leading multicultural teams, and excels at building high-performing, cohesive global teams through clear goal-setting, talent empowerment and team culture development. ꔷ 英语为工作语言，需具备流利的听说读写能力：能自如主持跨国会议、撰写政策文档、向全球高管清晰汇报； Must operate fluently in English across all communication modes—with zero language barrier in cross-border collaboration, documentation, or executive engagement. ꔷ 熟悉 AI 与数据驱动的治理技术：掌握机器学习基础知识，可结合数据分析与 AI 驱动设计高效的政策执行流程及风险防控原则；有相关项目实践经验者优先。 Familiarity with AI-driven governance technologies—understanding basic machine learning principles and leveraging AI tools for designing efficient policy execution workflows and risk management mechanisms. Relevant hands-on experience is a plus.
